Spa Etiquette

All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit or debit card is requested to guarantee these reservations. 

Delayed arrival limits the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged.  To begin your spa journey in a relaxed state, we ask that you arrive 20 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort.. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. The Stillwater Trilogy Medi Spa Salon is not responsible for lost or stolen items of guest or professional staff.

 We accept guests of all ages, however, some services may require parental release before the services can be rendered. Any quest that is under the age of 18 years old, a parent must remain on site for any Massage, Body or Skin Treatment, during the entire treatement and performed by the same sex professional.  So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa. 

We do not offer any refund on services provided, however the amount you paid can be applied as credit towards futures services.  In keeping with our Vision, purity and quality are essential elements in our skin and body care products. In the event you are not satisfied with a skin or body care product, not service, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase. 

 As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations. 

 Payments are accepted in the form of Cash, most Major Credit Cards and Stillwater Spa Gift Cards. Stillwater Spa gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices are subject to change without notice. Redemption of this card is subject to certain restrictions and expirations set our spa or state regulation. This gift cards sre non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and our Spa is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit.  A 17% service charge is applied at the end of service(s) and goes directly to the service provider. Gratuities in addition to the 17% service charge are at the discretion of the guest. 

We are all individuals and as such, we may have a different outcome from other persons from the services provided.  Any stories or testimonials statements from consumers presented on the website does not consitute any warranty or guarantee of the outcome of your treatement.